How to complain
Email admin@buildpilotai.co.uk with the subject “Complaint”. Include your name, business, account email, what happened, the outcome you want and any relevant references. Do not email passwords, full card numbers or security credentials.
What happens next
We will acknowledge complaints as soon as reasonably practicable, investigate the relevant records, and provide a substantive response or progress update. Complex matters may take longer, but we will keep the complainant informed.
Billing disputes
For subscription or payment concerns, include the invoice or Stripe reference where available. We will review the account, checkout and billing records against the Terms and Cancellation and Refund Policy.
Privacy complaints
Privacy and data-protection concerns can also be raised through the Privacy & Data area in an authenticated account. You may also complain to the UK Information Commissioner if you are dissatisfied with our handling of a data-protection matter. We encourage you to contact us first so we have an opportunity to investigate.
Security concerns
If the issue concerns suspected unauthorised access, exposure of personal data or another security incident, state “Security” in the subject line and provide only the information needed to identify the issue. We will triage it under our incident-response process.
Operator
BuildPilot AI is operated by Ryan Brown, sole trader. Address for service: 38 Marigold Place, Stafford, ST16 1LH, United Kingdom.